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Contact

About an order, the products, or anything on these pages. A person reads every message.

We reply to this address.

Only if you’d like a call back.

If it’s about an order, include the order number. Up to 2,000 characters.

We keep your message and the details you send with it to answer you, and email them through Brevo, our email service, to the shop’s Gmail inbox (Google). We don’t keep the internet address you sent it from, and we don’t use any of it for marketing. See the privacy policy.

By post

P P Manoj, trading as Root & Roast

1/469, PalayadMelur, PinarayiKannur, Kerala 670661India

Something wrong with an order

Send your order number and what went wrong. If a pack arrived damaged or wrong, we’ll ask for a photo in our reply. The refunds and cancellation policy and the shipping and delivery policy say what we do about it.

Grievance officer

Complaints go to P P Manoj, the proprietor, at the address above. Mark your message for the grievance officer and we will acknowledge it within 48 hours of receiving it and resolve it within one month. The privacy policy and the terms set that out in full.

Business details

GSTIN
32HAJPM8854E1ZE
FSSAI Registration No.
21326257000560

The full registration details are on the terms page.