Questions and answers

Buying

Can I order right now?

You can fill a basket — add things, change the quantities, see what delivery would cost and what the total comes to. Paying online, by card, UPI or netbanking through Razorpay, opens once it is switched on; until then the checkout says so before you enter anything, and nothing can be charged. The shop page is what we sell, the pack sizes and prices shown are the current ones, and the stock states are live.

Where do the spices come from?

From growers across Kerala.

What size are the packs?

Every pack is 200 g: turmeric powder, whole black pepper and arrowroot powder. The Trio has one of each.

Tax and pricing

Do the prices include GST?

Yes. Every price on this site includes GST, and nothing is added at checkout — you pay the prices shown plus any delivery charge, and you see that full amount before you pay it. The GST contained in the price is itemised on your invoice.

Will I get a GST invoice?

Yes. Every order gets an invoice carrying the seller’s details and GST registration number, the HSN code for each item, the tax breakdown and the totals. Our GSTIN is 32HAJPM8854E1ZE, and the full registration details are on the terms page.

Delivery

Where do you deliver?

Anywhere in India. We do not ship outside India.

What does delivery cost?

Nothing on orders of ₹499 or more. Below that, delivery is ₹50, shown on the checkout page before you pay.

How soon will it be sent?

Within 2–3 business days of your order being confirmed. We pack and hand over every parcel ourselves, on working days — see shipping and delivery.

Can I track my parcel?

Yes. Once your order ships, its page shows the courier and the tracking reference, so you can follow the parcel on the courier’s own site. Open it from Track your order with your order number. There is no live map on this site.

Do you offer cash on delivery?

No.

Payment

How will I be able to pay?

Prepaid, through a payment gateway, once it is enabled — the usual Indian methods that a gateway supports. Your card details, UPI PIN and one-time passwords are entered with the payment provider and never reach this site.

Can I return something?

Not once it has been dispatched, opened or unopened — food that has been out of our hands cannot go back into stock, and we will not resell something we cannot vouch for. What you can do is cancel free of charge at any time before dispatch.

That limit does not cover anything that was wrong when it reached you. A pack that arrives damaged, leaking, incorrect or past its date is replaced or refunded in full; the refunds and cancellation policy says how soon to tell us and what to send.

Something went wrong with a payment. What now?

If money left your account and you have no order confirmation, contact us with the amount, the time and your payment reference. A payment that did not complete is either refunded automatically by your bank or refunded by us — either way you are not left out of pocket. See the refunds and cancellation policy.

The products

Is the colour and strength always the same?

No, and it should not be. These are agricultural products: colour, aroma and coarseness vary from one harvest to the next, and a little within a harvest. A range that looked identical year after year would be telling you something about how it was made.

Anything else

If your question is not here, ask us — and if it is a good question, it will end up on this page.