Shipping and delivery

Where we deliver

We deliver within India only. We do not ship internationally, and we cannot accept an order with a delivery address outside India. If your address is in India but a delivery service will not carry to it, we will tell you and refund the order in full.

What delivery costs

Delivery is free on orders of ₹499 or more. Below that, delivery is ₹50. The charge is shown on the checkout page, added to your order before you pay — it is never applied afterwards, and there are no handling, packing or fuel charges on top of it.

The figure you are shown at checkout is the figure you pay.

When your order is dispatched

Orders are dispatched within 2–3 business days of being confirmed. We pack and hand every parcel over ourselves, on working days; we do not dispatch on Sundays or on public holidays.

If a product turns out to be unavailable after you have ordered it, we will contact you and either hold the order with your agreement or cancel and refund it in full.

How long delivery takes

Once an order has been handed over, delivery time depends on the destination and on the service carrying it. We are not able to guarantee a delivery date, and we do not offer a timed or same-day service.

Tracking

When we hand your parcel over, we record the courier and the reference it gives us against your order. Your order page then shows both, so you can follow the parcel on the courier’s own tracking page; find it from Track your order. There is no live map on this site. If a consignment has no reference, we will tell you that rather than leave you waiting for one.

Your address and phone number

Please check the delivery address and phone number before you confirm an order. Delivery services in India routinely call before they arrive, and an unreachable number is the most common reason a parcel comes back. We can change an address only before dispatch — tell us as soon as you can.

If a parcel does not arrive

If a parcel is marked delivered and you do not have it, or if it has not moved for an unusual length of time, contact us with your order number and we will chase it. If it is lost, we will replace the order or refund it in full.

If a parcel is returned to us undelivered, see refunds and cancellation, which sets out what we refund and what we may deduct.

Damage in transit

Spices travel as sealed packs inside an outer carton. If a pack arrives damaged, opened or leaking, we replace or refund it — the refunds and cancellation policy says how soon to tell us and what to send.

Cancelling

You can cancel free of charge at any time before dispatch, and not after it. The refunds and cancellation policy has the detail.

Cash on delivery

We do not offer cash on delivery. Orders placed on this site are prepaid once online payment is enabled.

Questions

Anything not covered here, or a delivery you are worried about — please contact us with your order number.